So far I have helped my client “MoreKreativ” sharpen the Facebook business page we’ve been working on by adding a phone number and appointment times for crafts. We are currently working on a website for convenience for customers. I have also helped with creating these porch signs and setting up baby shower signs! Seeing how an online business is run first hand is very exciting! I myself am enjoying learning how run an online business so I can eventually start my business.  Some things I learned are how to add watermarks to photos and how to handle customer complaints. Customer complaints can be difficult and you have to be careful of how you handle them. You are the face of your business. Some engagement strategies that my eye in the video were photo presentation and influencer marketing.